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Handy Emergency Contacts

Life threatening emergencies

Telephone Triple Zero (000).
For life threatening, critical or serious situations only.

State Emergency Service (SES) flood and storm assistance

Telephone:  132 500 for help with a damaged roof, rising flood water, trees fallen on buildings, or storm damage.

Queensland local councils

Visit your local council ( http://dlgp.qld.gov.au/lgdirectory ) for information for your specific location, or check your local telephone book for your local council contact numbers.

Fire

To report a fire telephone Triple Zero (000)
Fire Bans:
Current information on State-wide fire bans ( http://www.ruralfire.qld.gov.au/Fire_bans_restrictions.html )
News and Bushfire Alerts ( http://www.fire.qld.gov.au/ )

Road conditions and closures

For state-wide details visit the Department of Transport and Main Roads ( http://www.131940.qld.gov.au/ ) web site.
You can also telephone 13 19 40 for 24-hour state wide road reports

1300 130 595 for 24-hour state-wide road reports.

Power supply/outages

Dangerous situations or downed power lines:

  • SEQ residents contact Energex on 13 19 62
  • All other QLD residents contact Ergon Energy on 13 16 70

Loss of Supply:

  • SEQ residents contact Energex ( http://www.energex.com.au/ ) or phone 13 62 62
  • All other QLD residents contact Ergon Energy ( http://www.ergon.com.au/about-us/help-and-support/contact-us-details ) or phone 13 22 96

General Enquiries:

  • Energex 13 12 53
  • Ergon Energy 13 74 66

Weather and warnings

Visit the Bureau of Meteorology web site at www.bom.gov.au ( http://www.bom.gov.au/ )
Alternatively, visit the Bureau's Telephone Weather Services Directory for Queensland ( http://www.bom.gov.au/other/tws/twsdir.shtml#QLD ).
Also tune to your local radio station for warnings and advice.  Details of your local ABC radio frequency and local web-page can be obtained from www.abc.net.au/local ( http://www.abc.net.au/local )

Animal emergencies

Wildlife Hotline:
To report wildlife emergencies, marine strandings and pollution incidents, call the Wildlife Hotline on 1300 130 372
To report lost or missing animals during times of disaster and emergency events visit the RSPCA lost/found web site ( http://lostfound.rspcaqld.org.au/ ).
Should you need to report an animal in distress, or you have concerns for the welfare of an animal, please contact one of the following options:

Tsunami warnings

Visit the Bureau of Meteorology tsunami warnings ( http://www.bom.gov.au/tsunami/ ).
Listen to your local radio and TV announcements.
Telephone 1300 TSUNAMI (1300 878 6264).

Health and hospital information

Contact Queensland Health ( http://www.health.qld.gov.au/ ) or phone 13 HEALTH (13 43 25 84)

Telstra
Optus

Telstra
Web site: www.telstra.com.au ( http://www.telstra.com.au/ )
Phone:

  • 132 203 - report faults & damage to Telstra property
  • 132 299 – business only technical support

Optus
Web site: www.optus.com.au ( http://www.optus.com.au/ )

  • Phone: 133 937

Schools

For information on school closures either contact your children's school directly or visit Education Queensland ( http://www.education.qld.gov.au/ ).

Social Media

Government social media

Queensland Police Service Facebook page
Queensland Police Service Queensland Police Service Facebook page Queensland Police Service twitter page
Queensland SES Facebook page
Queensland SES Queensland SES Facebook page Queensland SES twitter page
Queensland Fire and Rescue Service Facebook page
Queensland Fire and Rescue Service Queensland Qld Fire and Rescue Service Facebook page Queensland Fire and Rescue Service twitter page
Qld Councils Queensland Qld Fire and Rescue Service Facebook page

Non-government social media

The links below are to sites not moderated or controlled by the Queensland Government. Information published on these sites may not be comprehensive or accurate.

Energex Energex Facebook page
Ergon Ergon Facebook page
Townsville City Council Disaster Information Townsville City Council Disaster  Information Facebook page
Cairns Regional Council Disaster Coordination Centre Cairns  Regional Council Disaster Coordination Centre Facebook page
Volunteering Queensland Volunteering Queensland Twitter page

Stand-by area 1 for specific disaster event notification.

 

 

 

 

Stand-by area 2 for specific disaster event notification.