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Handy Emergency Contacts

​​Life threatening emergencies

Telephone Triple Zero (000).
For life threatening, critical or serious situations only.

Disaster Management Portal Disaster managers only - access by password

State Emergency Service (SES) flood and storm assistance

For help with a damaged roof, rising flood water, trees fallen on buildings, or storm damage; telephone: 132500 or you can lodge your request for assistance online: SES App

For further information visit the SES website.

Queensland local councils

Visit your local council for information for your specific location, or check your local telephone book for your local council contact numbers.


To report a fire telephone Triple Zero (000)
Fire Bans:
Current information on State-wide fire bans
News and Bushfire Alerts 

Road conditions and closures

For state-wide details visit the Department of Transport and Main Roads web site.
You can also telephone 13 19 40 for 24-hour state wide road reports

1300 130 595 for 24-hour state-wide road reports.

Power supply/outages

Dangerous situations or downed power lines:

  • SEQ residents contact Energex on 13 19 62
  • All other QLD residents contact Ergon Energy on 13 16 70

Loss of Supply:

  • SEQ residents contact Energex or phone 13 62 62
  • All other QLD residents contact Ergon Energy or phone 13 22 96

General Enquiries:

  • Energex 13 12 53
  • Ergon Energy 13 74 66

Weather and warnings

Visit the Bureau of Meteorology web site at 
Alternatively, visit the Bureau's Telephone Weather Services Directory for Queensland.
Also tune to your local radio station for warnings and advice.  Details of your local ABC radio frequency and local web-page can be obtained from

Animal emergencies

Wildlife Hotline:
To report wildlife emergencies, marine strandings and pollution incidents, call the Wildlife Hotline on 1300 130 372
To report lost or missing animals during times of disaster and emergency events visit the RSPCA lost/found web site.
Should you need to report an animal in distress, or you have concerns for the welfare of an animal, please contact one of the following options:

  • Queensland Primary Industry call centre on 3239 3111
  • Your local Police Station

Further information is available at the RSPCA web site
Emergency Animal Disease and Biosecurity Matters
Refer to Queensland Primary Industries and Fisheries.

Tsunami warnings

Visit the Bureau of Meteorology tsunami warnings.
Listen to your local radio and TV announcements.
Telephone 1300 TSUNAMI (1300 878 6264).

Health and hospital information

Contact Queensland Health ( ) or phone 13 HEALTH (13 43 25 84)


Web site: 

  • 132 203 - report faults & damage to Telstra property
  • 132 299 – business only technical support

Web site:

  • Phone: 133 937


For information on school closures either contact your children's school directly or visit Education Queensland.

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